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Scaled AMD’s TADA engineering capacity with nearshore senior talent to accelerate high-performance development.
Summary
This case study highlights how a Denver based SaaS company stabilized and optimized its NetSuite operations through a dedicated nearshore team. The partnership delivered 99.9% uptime, 80% faster issue resolution, zero audit findings, and 40% cost savings compared to an in house support model.
Improved issue resolution speed by
80%
Reduced operating costs by approximately
40%
The Challenge
The company relied on NetSuite to manage billing, revenue recognition, and customer renewals. However, their internal NetSuite admin team was overworked, causing slow updates, compliance issues, and delayed reporting for the finance team.
“They needed ongoing managed services to stabilize and optimize their NetSuite environment.”
Our Solution
ParallelStaff implemented a nearshore dedicated team model, combining a dedicated team of NetSuite experts with a Delivery Manager to handle operations. Key actions: Provided three NetSuite specialists covering admin, customization, and integrations. Implemented monthly release management to keep the system secure and up to date. Built automated workflows for subscription renewals and billing. Delivered weekly KPI reports and continuous improvement recommendations.
Delivery Model
All Technologies we used
The Results
- Maintained 99.9% uptime for NetSuite operations, with zero critical business downtime.
- Improved issue resolution speed by 80%, resolving incidents in hours rather than days and minimizing business disruption.
- Successfully passed external audits with zero non-conformities, ensuring ongoing regulatory and operational confidence.
- Reduced operating costs by approximately 40% compared to an in-house support model while maintaining enterprise service levels.
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