Case Study

Modern ERP Implementation for Multi-Channel Retail Expansion

The client is an Austin based e commerce and retail company with more than 250 employees and over 75 million dollars in annual revenue, operating multi channel sales and distribution across Shopify, Amazon, and other platforms while scaling rapidly following Series B growth

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60%

Reduced month-end close cycles

$500K

in Cost Savings

The challenge

After a Series B-driven growth surge, the client’s legacy accounting system and disconnected inventory tools caused reporting errors and delays. They needed an end-to-end NetSuite implementation to streamline operations and support multi-channel growth, but lacked in-house expertise and required rapid execution before the holiday season.

“They needed an end-to-end NetSuite implementation to streamline operations and support multi-channel growth”

Our solution

ParallelStaff provided a dedicated NetSuite implementation team, including a Solution Architect, two NetSuite Developers, and a Project Manager. The team: Migrated financial and inventory data into NetSuite within six weeks. Built custom integrations with Shopify and Amazon to centralize order management. Provided post-launch support with a delivery manager ensuring issue resolution and ongoing optimization. Established SLAs to guarantee fast response times and smooth daily operations.

Our delivery model

parallelstaff- Illustration of a team structure with seven people. One person in the center is labeled Team Lead, connected to six team members, each shown in circular frames, on a light green background.
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Technologies used

The results

Reduced month-end close cycles by 60%,

improving financial visibility and decision-making speed.

Achieved full inventory accuracy with real-time visibility

across multiple sales and distribution channels.

Delivered a full system go-live in just eight weeks,

meeting a critical timeline ahead of peak sales season.

Generated over $500K in cost savings

by automating manual processes and retiring legacy system dependencies.

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