Case Study

Driving RPA Success for a Global Telecom Company

Summary

A global telecom company headquartered in Dallas, TX, serving over 20 million customers with wireless and wireline services. The company operates across multiple departments and sought ways to cut costs and improve efficiency through Robotic Process Automation (RPA).

89%

of initiatives ahead of schedule

Reduced development costs by approximately

45%

The Challenge

AT&T needed to scale intelligent automation initiatives across HR, Marketing, and Customer Service to drive cost efficiency and operational consistency. This required specialized expertise in business analysis, RPA, and Automation Anywhere, along with the ability to work closely with diverse enterprise stakeholders.

“AT&T needed to scale intelligent automation initiatives across HR, Marketing, and Customer Service”

Our Solution

We partnered with AT&T to extend its automation delivery capabilities through a nearshore team of RPA and automation specialists. Integrated into AT&T’s processes, the team streamlined workflows, automated high-impact tasks, and identified additional optimization opportunities across business units. This partnership accelerated automation outcomes, improved cross-functional collaboration, and unlocked measurable operational efficiencies at enterprise scale.

Delivery Model

Staff Augmentation

Dedicated Teams

Software Outsourcing

All Technologies we used

The Results

Delivered over $500K in combined direct and indirect cost savings by automating high-impact workflows across multiple business units.

Nearly 80% of automation initiatives generated direct cost savings by eliminating repetitive manual processes, particularly across HR and Marketing.