Case Study

Driving RPA Success for a Global Telecom Company

A global telecom company headquartered in Dallas, TX, serving over 20 million customers with wireless and wireline services. The company operates across multiple departments and sought ways to cut costs and improve efficiency through Robotic Process Automation (RPA).

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89%

of initiatives ahead of schedule

45%

Reduced development costs by approximately

The challenge

AT&T needed to scale intelligent automation initiatives across HR, Marketing, and Customer Service to drive cost efficiency and operational consistency. This required specialized expertise in business analysis, RPA, and Automation Anywhere, along with the ability to work closely with diverse enterprise stakeholders.

“AT&T needed to scale intelligent automation initiatives across HR, Marketing, and Customer Service”

Our solution

We partnered with AT&T to extend its automation delivery capabilities through a nearshore team of RPA and automation specialists. Integrated into AT&T’s processes, the team streamlined workflows, automated high-impact tasks, and identified additional optimization opportunities across business units. This partnership accelerated automation outcomes, improved cross-functional collaboration, and unlocked measurable operational efficiencies at enterprise scale.

Our delivery model