Global Telecom Company Achieves Five-Figure Savings with ParallelStaff

The Client, a Texas-based global telecom company, serves millions of subscribers, retail, and wholesale customers. ParallelStaff helped them implement a successful robotic process automation (RPA) initiative, achieving ROI within nine months.

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The Client attempted to implement RPA in multiple regions and was challenged to identify talent with the right mix of skills, including senior RPA engineers. Time was a factor. Though they had identified three vendors, the process had not yielded the savings or alignment they had hoped for.

Nearshore Staff Augmentation Eases RPA Implementation, Accelerates Time to Value

The Client’s Partnership with ParallelStaff gave them access to an exceptional talent pool, easing the RPA implementation and enabling process improvement. In just ten business days, the Client had a highly skilled team with the tech experience, language proficiency, and soft skills required to meet the Client’s needs.





Partnering with ParallelStaff helped to make the Client’s RPA vision a reality. Today, they are well-poised to scale into new markets, knowing they have access to the right talent when they need it most.

Exceptional ROI

The Client achieved ROI on their RPA initiative in less than nine months

Cost Savings

78% of RPA initiatives yielded direct savings in excess of USD 500K

Sustainable Value

The Client realized consistent, ongoing savings in 27 unique RPA initiatives

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