SaaS company doubled its customer base and increased its revenue by 120%
SaaS company doubled its customer base and increased its revenue by 120% by using nearshore outsourcing. Book a Call
The Client
A fast-paced, rapidly growing SaaS company based in Los Angeles, CA.
A fast-paced, rapidly growing SaaS company based in Los Angeles, CA. Nationwide presence throughout the US and a highly tailored solution for its customers.
The Challenge
The client needed team members who brought 50% technical skills and 50% customer-facing experience to the job.
The client had ambitious plans to grow into other markets, geographies, and industries, but the operation was fragile, and they weren’t sure if that growth would be possible. The client needed to find suitable and loyal talent for critical roles in their expansion. The attrition was hugely costly for the client. The client had to spend copious time and money training new team members.
Nearshore Staff Augmentation
The client decided to explore other sources of talent, including those like Mexico and Colombia. Then, they decided to start collaborating with ParallelStaff to use nearshore SaaS development services in a staff augmentation engagement model. In just ten business days, we help them identify exceptional talent with the technical experience, English level, and soft skills required for the client’s job openings. Then, the client onboarded three Mexican engineers through ParallelStaff and brought those engineers to LA for a 30-day training.
The Results
1. We’ve compiled a case study of one of our clients who used nearshore SaaS development. They increased their customer base in just one year from 980 to around 2500. And over the ensuing years, they flourished rapidly.
2.- Our client, a nationwide SaaS provider, achieved impressive results by investing in a top-notch configuration team. In their first year, our client saw a 120% increase in revenue — largely thanks to the team’s ability to provide an excellent customer experience.
3.- Our client saw their attrition rate drop to under 5% after the transition to nearshore outsourcing from offshore. They were finally able to create a department that was more organized and structured, which had been a goal of theirs for quite some time, thanks to nearshore SaaS development.
4.- Finding the right engineering specialists for your team can be difficult, but our case study shows it is possible. We were able to help our client assemble a group of 36 engineering specialists. These professionals assist more than 2,000 new clients each year and manage over 5,000 production support situations.
