SaaS company doubled its customer base and increased its revenue by 120% using nearshore outsourcing.
Do You Own Or Work In A SaaS Company?
For years, the software as a service (SaaS) industry has been growing at an alarming rate. As of 2022, it was valued at $186.6 billion and will reach $381 billion by 2030, according to Market Research Future. However, with such a competitive landscape, companies must constantly optimize their strategies to stand out from the crowd and attract the attention of potential talent and customers.
Some IT leaders consider offshoring, but the high turnover rate shows there are better solutions than this. Are you the owner or decision-maker of a SaaS company? If so, you’ll be interested to know that by partnering with ParallelStaff, a leading nearshore outsourcing provider, your company can double its customer base and increase its revenue.
Discover How You Can Also Get These Results
- We’ve put together a case study of one of our SaaS clients. They increased their customer base in just one year from 980 to around 2500. And over the ensuing years, they flourished rapidly.
- Our client, a nationwide SaaS provider, achieved impressive results by investing in a top-notch configuration team. In their first year, our client saw a 120% increase in revenue — largely thanks to the team’s ability to provide an excellent customer experience.
- Our client saw their attrition rate drop to under 5% after the transition to nearshore outsourcing from offshore. They were finally able to create a department that was more organized and structured, which had been a goal of theirs for quite some time.
- Finding the right engineering specialists for your team can be difficult, but our case study shows it is possible. We were able to help our client assemble a group of 36 engineering specialists. These professionals assist more than 2,000 new clients each year and manage over 5,000 production support situations.
IT leaders with a background in the SaaS industry can learn from this case study and discover how to get these results. Fill out the form for the complete case study.
Contact us to take advantage of our nearshore outsourcing solutions.